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Delivery Information

We are now able to offer free standard postage for UK deliveries only.  We aim to process orders within 4 days of receiving the order. Please allow a further 3 to 5 working days for the dispatch of your order. This time period may be slightly longer because of the Coronavirus situation.  


International deliveries and bulk orders –  Please complete the Contact us form if you would like to place an order for delivery outside of the UK or for bulk orders, and we will be in touch to process your order. 

Returns & Cancellations

Cancellations

Should you wish to cancel your order please inform us as soon as possible, and within 1 day of placing the order. Please do this by completing and submitting our Contact Form.

Returns

We hope that you will be happy with your purchase. However should you wish to return an item, please return it to us in the original packaging along with any promotional gift or offer item that was sent with the order. Buy one get one free offers and/or sale items are excluded.


Returned items should be sent to: The Black Dementia Company Ltd., 20-22 Wenlock Road, London N1 7GU, within 14 days of having received the item. We will then process your refund. 


Please note that we will not refund postage costs for items returned. 


We ask that any item being returned should be securely packed with details of your name and address clearly included with the package. This will help us to process your refund faster. Your statutory rights are not affected.